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Our 60-Day Money Back Guarantee
At Tea Trees we stand behind every single product we make. If you're not completely happy with your purchase for any reason, we'll refund you in full. No drama, no hoops to jump through, no questions asked.
That's our promise to you.
How It Works
You have 60 days from the date of delivery to request a refund. That's double the industry standard because we're that confident you'll love what you ordered.
If something isn't right - whether the product didn't perform the way you expected, you ordered the wrong thing, or you simply changed your mind - just reach out and we'll make it right.
How to Request a Refund
Simply email us at sales@teatrees.com.au with:
- Your name
- Your order number
- A brief description of the issue
That's all we need. We don't require you to return the product. We don't charge restocking fees. We just process your refund.
You'll receive your refund within 3-5 business days back to your original payment method.
What's Covered
- Change of mind
- Product didn't meet your expectations
- Wrong item ordered
- Damaged or faulty product on arrival
What's Not Covered
- Orders placed more than 60 days ago
- Items purchased through third party retailers - please contact the retailer directly in that case
Damaged or Faulty Items
If your order arrives damaged please take a photo and email it to sales@teatrees.com.au within 7 days of delivery. We'll send you a replacement or full refund immediately - whichever you prefer.
Still Have Questions?
We're real humans here and we genuinely want to help. Email us at sales@teatrees.com.au and you'll hear back from Cintia personally within 1 business day.
A Note From Cintia
"I started Tea Trees because I genuinely believe in these products. If for any reason they don't work for you, I want to know about it - and I want to make it right. Your satisfaction means everything to me and to the future of this brand."