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Shipping policy

Shipping

Shipping is available to residents of Australia and New Zealand. We ship with Australia Post – upon ordering, you’ll be kept informed every step of the way and can track your order with ease (which is why we need your email address!)

PO Boxes or Parcel Lockers?  No problems, we'll use Australia Post for delivery! The delivery driver will attempt to deliver in person or will leave in a safe place, but if that’s not possible, a card will be left with information about either a redelivery or pick-up option. You should receive an email updating you (if not, contact Tea Trees and we’ll provide you with a tracking number so you can arrange with the courier).

Sometimes your parcel will be taken to the nearest Australia Post, convenience store or POPStation. Check your email as the instructions for pick up should also be included there.

How to collect from Parcel Connect or POPStore:

  1. Check the email or the card left by the driver to confirm the address of your local pickup location. It will either be a Parcel Connect (supported by Fastway) or a POPStore (supported by Couriers Please).
  2. For security reasons, the parcel can only be collected by the person to whom it's addressed.
  3. Take the collection reference number (either on the card or in the email) and a current photo ID, such as a passport or Australian driver’s licence to Parcel Connect.
  4. You have five business days to collect your parcel. After five business days, your parcel will be returned to the sender.

We guarantee to ship your order within 2 business days and depending on your location and distance from HILLSIDE, you should receive your order within a week. If you’re concerned at any stage, refer to your tracking number which will give you an update as to the order’s location. If in doubt, contact us!

Shipping Fees

Australia: Our tablet refill packs are delivered FREE of charge Australia wide!  All other packs shipping starts at $9.90 per order, shipped anywhere in Australia. Orders over $78 are delivered FREE.

New Zealand: We charge a flat rate of AU$19 per order and we offer FREE shipping on all orders above AU$150. Tablet refills are shipped to NZ for $9.90.